NCAC Program Manager (Weatherization and Utility Assistance)

Applicants for all positions must be or become fully vaccinated against Covid-19 if selected for hire. Valid medical or religious exemptions will be considered but serial Covid-19 testing will be required to maintain employment.

Responsible for the direction and management of all Northwest Community Action Center (NCAC) programs and contracts with a combined annual budget of approximately $9 million. Ensures coordinated and integrated services of all NCAC programs assigned. Responsible for NCAC representation at local, state, and national committees and boards related to contracts and grant requirements.

Essential Functions, Responsibilities & Duties

  • Coaches, mentors and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.
  • Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training.
  • Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
  • Creates and maintains an inclusive work environment that respects diverse ideas, backgrounds, and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives, and maintains an employee engagement culture.
  • Creates a culture where information sharing, team-based resolutions, cross-training, and process improvements are encouraged, and staff are held accountable for goal achievement and results.
  • Analyzes corporate objectives and customer needs to provide direction, and clearly aligned goals for the team. Communicates goals and monitors progress.
  • Communicates regularly with the team, department, and organization, to provide information and input on goals, priorities, projects, and plans. Ensures that information from Programs and organization leadership is shared with the team in a timely manner.
  • Serves as a key member of the program integrated leadership team with responsibility to ensure high quality customer service, support, continual improvement processes, and a commitment to foster growth and development of the NCAC department/organization.
  • Collaborates with organization leaders to develop the NCAC programs. Provides leadership and oversight related to contract negotiation, program evaluation, optimization, implementation, support, change management, and service level management.
  • Establishes and enforces priorities, standards, and operational/support procedures. Enforces organizational policies and procedures.
  • Ensures the implementation and maintenance of standards, policies, procedures, and control techniques.
  • Designs, implements, and manages ongoing projects. Develops project plans, defining scope, deliverables, and resources needed in order to meet project goals and deadlines. Actively moves projects, tasks, and assignments forward.
  • Develops an annual fiscal year and capital equipment budget forecast. Manages the budget and reports variances for all controllable budget line items to the Program Director.
  • Develops and maintains key performance indicators, critical success factors, and metrics to monitor various programs and assesses results and performance on a monthly basis and makes recommendations for improvements. Identifies trends and considers impacts to pro-actively sustain programs and resource availability.
  • Participates in local, state, and federal efforts to improve service delivery and program effectiveness. Provides updates on program performance and prepares reports for Grantors, Contractors and the Program Director.
  • Develops and maintains necessary ties and or networks with the prevailing communities for the purpose of promoting the mission of YVFWC. Works with community partners to meet needs of NCAC Clients through public health, prevention, social services and education care models.
  • Participates in all organizational planning and process improvement activities as required by the Program Director. Establishes goals for improving quality of services provided. Leads and manages quality improvement and customer satisfaction activities to improve delivery of services. Evaluates, documents, and communicates quality improvement outcomes. Provides updates to staff regarding quality improvement issues.
  • Provides review and analysis of adherence to grant and program requirements, objectives and goals. Provides updates of results to Program Director and internal management. Responds to questions regarding grant and program compliance to external sources, including State and Agency contacts.

Qualifications

  • Education: Bachelor’s Degree in Social Services, Education, Communications, or Business Administration. Four additional years’ experience in program management and supervision of program staff in an educational or social services setting may be substituted for the required education. Master’s Degree in Education or Business Administration preferred. 
  • Experience: Two years’ experience with program management in an educational or social service setting.  This includes one year’s experience managing staff. 
  • Professional Licenses/Certificates/Registration: Valid Driver’s License and proof of automobile liability insurance coverage.
  • Knowledge/Skills/Abilities Required: Bilingual (English/Spanish) preferred. This position is not eligible for bilingual differential pay. Knowledge of grant application processes. Ability to read and interpret federal program regulations and direct service client programs. Knowledge of managing productivity requirements. Ability to effectively lead and manage a team. Ability to delegate responsibilities and motivate staff to complete tasks. Strong collaborative team-building skills to create internal teams and external partnerships. Ability to develop effective working relationships to gain trust and establish credibility with individuals within and outside the organization.  Knowledge of cultural differences and ability to work effectively with culturally diverse populations. Effective verbal, written and listening communication skills. Effective presentation and public speaking skills with groups of all sizes. Proficiency with a variety of computer programs including Microsoft Outlook, Word, and Excel.

About YVFWC

We serve more than 181,000 patients across 25 medical clinics, 14 dental clinics, 10 pharmacies, and 64 program sites in Washington State and Oregon. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC’s patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics.

Working at YVFWC

Working in our organization means being the passionate champion for those who have no voice. It means having the opportunity to work with underserved populations and with peers committed to the same work.

At Farm Workers Clinic

  • We will consistently trust one another to work for the common good.
  • We will foster integrity by demonstrating ethical behavior and insisting on doing what we say we will do.
  • We will demonstrate transparency by being candid and truthful no matter the risk.
  • We will create partnerships to strengthen ourselves and our community.
  • We will fight for just treatment for all individuals.
  • We will let joy in.
  • We have the courage to be an agent of change and refuse anything short of excellence.

Our mission celebrates diversity. We are committed to equal opportunity employment.

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